Our ethos lies in providing the most sophisticated service by providing a calm, loving and entertaining environment
‘Our heartfelt thanks clients and staff for donations and fundraising activities.’ – Cancer Research UK
‘This is the most friendly Home I have been to.’ – Family
‘On behalf of Marie Curie Cancer Care may I thank you so much for your fund raising efforts and in respect of a donation for the local Marie Curie Nurses.’
JG, Marie Curie Cancer Care
‘To management, Thank you for our lovely day to Skegness and the lovely meal.’ (Card made by residents)
Thank you for all your kindness towards my mum. Each time I visit she tells me about how good the staff are to her. So I am very grateful to you all for all you do for mum and myself. I know you do as many activities as possible, and mum love its all.’ LG Aug 07(Family member)
‘The manager is very kind, and deals with people personally.’ – Family
‘I would definitely recommend this Home to anyone looking for one.’ – Family
‘Just a few words to say a big thank you to you all for all the care and love you showed to our mum while staying at Yarborough House, we always felt she was happy, relaxed and safe. Even when she was feeling down, you were all there to pick her up and make her feel good about herself, and you were always genuinely pleased when my mum made some progress in her recovery and we really appreciated. Carry on doing the great job you all do.’ KJ & AJ (Family Members)
‘Thank you so much, for all the constant care and concern shown to our parents, and also the kindness shown which helps make this a family atmosphere,’
JH & DH
The following extracts are taken from anonymous questionnaires, given to residents, family members, doctors and professionals and any other visitors:
‘The bedrooms have been decorated to a high standard, and personalised to the resident’s requests.’ – District Nurse
The Care Quality Commission are the Governing body for all care homes in the UK. The following extracts are taken from their reports following unannounced routine inspections:
The people who live in the home said they were able to decide on their own daily routines. People enjoyed the food provided. They said the food was ’lovely’, ‘great’ and ‘there are two choices’. The expert by experience enjoyed lunch and said it was very, very good.
The home provided a consistent staff group and staffing was arranged to meet the demands of the busiest times of day. Staff were trained to do their job safely and to give care to meet the needs of the people who live in the home. The people who lived in the home liked the staff, one said that the staff were ‘lovely, they do anything you want and are quick to answer the bell’.
A relative said ‘they try very hard to make everyone feel at home, they are very helpful and they are friendly to everyone’.
People felt they were well cared for and their privacy and dignity was maintained. Likes and dislikes were recorded, as was peoples preferred term of address. Observation of staff interaction with people showed them to be polite, respectful and considerate.
The expert by experience was very impressed with the activities on offer in the home. There was emphasis on meeting people’s individual needs as well as group activities. One of the people living in the home was going ice-skating the day after the inspection and another was having a fishing trip arranged for them. Group outings were also arranged.
Staff were seen to assist people sensitively and discreetly. Aids were provided to encourage independence.
The home provided a clean, tidy and homely environment, which was suited to the needs of people living there.
The expert by experience found there to be a homely atmosphere. She observed that the home was clean, tidy and warm and there were no offensive odours.
‘We would like to thank everyone at the Home for the care given to our uncle. It is a warm feeling when staff take the time to deal with matters personally, so again thank you so much.’ RR (Family)
‘We would like to say thank you all for all your live & kindness and above all your excellent care of Mum. It was always a pleasure to meet you all at Yarborough House.’ GL (Family Members)
‘The Home shows good evidence, that it is able to support people with dementia.’ - Doctor
‘I would happily recommend Yarborough House to other people, a very high standard of care, with extremely friendly staff.’ – Doctor
‘We have made some suggestions in the residents meeting, and seen changes take place as a result.’ Resident
‘The food is great, always a great variety offered, just delicious.’ – Resident
‘We would like to thank everyone at the Home for the care given to our uncle. It is a warm feeling when staff take the time to deal with matters personally, so again thank you so much.’
‘The bedrooms have been decorated to a high standard, and personalised to the resident’s requests.’
– District Nurse
‘The Home shows good evidence, that it is able to support people with dementia.’
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01472 355 791