We have set out a Resident's Charter of Rights which we believe should be the minimum entitlement for everyone who lives at our Home, subject only to the constraints necessary to ensure the protection of the health and safety of our residents, staff and visitors, and that the proper level of care is provided. Fundamentally, our residents shall have the rights which have been clearly identified in the following documents devised by Yarborough Care Home.
Every aspect of running and managing the Home is set out in a comprehensive set of Policy documents. These Policies ensure that we meet the statutory requirements for running a Care Home, and cover all aspects of staffing, managing, caring for our residents, and the preservation of health and safety standards. All of our Policies are regularly reviewed to ensure that they are kept up-to-date. Our master Policy Manual is held in the Managers' Office and may be consulted at any time.
Our Quality Management System
We have embodied quality in our way of life and in everything we do. We define ‘quality’ as delivering a service of care appropriate to each individual resident's needs. We have a comprehensive Self-Assessment System that requires all of our Policies and work practices to be audited at least annually to ensure that we maintain the standards we have set ourselves. Any ‘non-conforming’ areas are corrected and reviewed for any other action that we may need to take to ensure that the problem is not repeated in the future. We publish the results of our Self-Assessments and the actions we've taken on the resident's notice board.
In addition to our own Self-Assessments we also receive regular external inspections from a variety of regulatory bodies. These inspections may be unannounced, and may even be at night. At the Home we have always welcomed such inspections and a quality stamp on the care we provide.
Care Quality Commission (‘CQC’)
The role of the CQC is to make sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care, and we encourage them to make improvements.